Refund & Return Policy

Return any tag pack within 30 days of delivery for a full refund. Unactivated tags: send them back. Activated tags: deactivate them in your dashboard (or ask us) and return the pack — we permanently retire returned tags so they can never be reused.

Email support@tyratag.com with your order number; we send instructions. Refunds go to the original payment method within 10 business days of receiving the return. Original shipping is refundable only if the return is our error or a defect; return postage is otherwise yours.

If a tag peels, fades, or stops scanning under normal use within one year of delivery, we replace it free (re-linked to your account). Email a photo to support@tyratag.com; we may ask you to return the defective tag before replacing repeat claims.

Wrong or missing item, or arrived damaged? Tell us within 14 days and we make it right at our cost — replacement or refund, your choice.

This policy adds to — never reduces — your rights under law, including Canadian provincial consumer-protection and sale-of-goods legislation. Where local law gives you a longer or better remedy, the law wins.