Refund & Return Policy

Return any tag pack within 30 days of delivery for a full refund. Unactivated tags: send them back. Activated tags: deactivate them in your dashboard (or ask us) and return the pack — we permanently retire returned tags so they can never be reused.

Email support@tyratag.com with your order number; we send instructions. Refunds go to the original payment method within 10 business days of receiving the return. Original shipping is refundable only if the return is our error or a defect; return postage is otherwise yours.

If a tag peels, fades, or stops scanning under normal use, we replace it free — one free replacement per tag, within 12 months of activation (or of delivery, if you never activated it). That allowance covers the tag including any replacement we issue for it: a replaced sticker does not start a new free period. Email a photo to support@tyratag.com and we send a new sticker, re-linked to your account. The tag being replaced is retired at that point, so the old sticker stops working; put the new one on instead of alongside it. We may ask you to return the defective tag before replacing repeat claims.

“Normal use” means the tag stayed where it was applied and was not deliberately removed, cut, painted over, or exposed to solvents. Wear from weather, washing, and ordinary handling is covered — that is what the tag is built for.

After that — a tag you lost or damaged yourself, a second claim on the same tag, or a claim after the 12 months — a replacement sticker is $4.99 CAD. Email support@tyratag.com and we will set it up. The replacement carries your existing contacts and details across, and the old tag is retired the same way.

Wrong or missing item, or arrived damaged? Tell us within 14 days and we make it right at our cost — replacement or refund, your choice.

This policy adds to — never reduces — your rights under law, including Canadian provincial consumer-protection and sale-of-goods legislation. Where local law gives you a longer or better remedy, the law wins.